{"id":11231,"date":"2024-10-05T18:11:45","date_gmt":"2024-10-06T00:11:45","guid":{"rendered":"https:\/\/procomer.com\/preguntas-frecuentes\/"},"modified":"2026-05-28T08:25:08","modified_gmt":"2026-05-28T14:25:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/procomer.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<main role=\"main\" id=\"main\">\n  <!-- Our front-end template -->\n  <div id=\"heading-btns-block_09a10d28411cf85aab2faf563c824fdd\" \n    class=\"relative md:h-[500px] bg-black cover-slider overflow-hidden heading-btns-block letter-size\">\n\n    <div class=\"max-md:hidden absolute top-[8rem] -left-2 z-40\">\n      <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/themes\/procomer\/assets\/images\/pattern-dots.svg\" alt=\"pattern dots\">\n    <\/div>\n\n          <div class=\"absolute w-full h-full [&#038;_img]:w-full [&#038;_img]:h-full [&#038;_img]:object-cover opacity-50\">\n        <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/12\/barco-comercial-2.jpg\" alt=\"\">\n      <\/div>\n      <div class=\" top-0 left-0 w-full h-full z-10 bg-black\/20\"><\/div>\n    \n    \n    \n    <div class=\"max-md:hidden absolute bottom-[4rem] -right-5 z-40\">\n      <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/themes\/procomer\/assets\/images\/pattern-dots.svg\" alt=\"pattern dots\">\n    <\/div>\n    \n    <div class=\"md:absolute top-0 left-0 w-full h-full z-30 flex items-center\">\n      <div class=\"container m-auto h-full relative text-white\">\n        <div class=\"px-[20px] xl:px-[50px] h-full\">\n          <div class=\"md:grid py-5 md:py-0 gap-2 md:justify-start items-center h-full\">\n            <div >\n                              <div class=\"cover-text max-lg:[&#038;_br]:hidden mb-10 md:mb-0 pt-8 md:pt-16 mt-20 md:mt-0\">\n                  <h1 style=\"text-align: left\"><span class=\"font-60 font-weight-ultra\">About PROCOMER<\/span><\/h1>\n                <\/div>\n                            \n              <div class=\"mt-5\">\n                                  <div class=\"flex flex-wrap items-center gap-4 w-full\">\n                                            <a href=\"\/en\/get-to-know-us\/\" target=\"_self\" \n                          class=\"btn-outline-tertiary max-w-[max-content] duration-200 hover:bg-primary hover:border-primary hover:text-white \">\n                          <span>Get to know us<\/span>\n                        <\/a>\n                                                                <a href=\"\/en\/transparency\/\" target=\"_self\" \n                          class=\"btn-outline-tertiary max-w-[max-content] duration-200 hover:bg-primary hover:border-primary hover:text-white \">\n                          <span>Transparency<\/span>\n                        <\/a>\n                                                         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class=\"relative bg-tertiary py-5 md:py-10 section-sectors text-cols-media-section-block \" style=\"background-color: #ffffff\">\n    <div class=\"container m-auto h-full relative z-10\">\n      <div class=\"px-[20px] xl:px-[50px]\">\n\n        \n        <div class=\"\">\n                      \n              <div class=\"md:flex items-center my-8 section-item\">\n                <div class=\"md:w-3\/5 order-1 md:pl-10\">\n                                      <div class=\"content content-titles max-xl:[&#038;_br]:hidden md:mb-0\">\n                      <h2><span class=\"font-36 font-weight-ultra\" style=\"color: #61a60e;\"><span data-sheets-root=\"1\">Do you have any questions?<br \/>\n<\/span><\/span><\/h2>\n<p><span data-sheets-root=\"1\">Find answers to the most frequently asked questions about our services, products, and processes.<\/span><\/p>\n                    <\/div>\n                  \n                                  <\/div>\n\n                <div class=\"md:w-2\/5 max-md:mt-5\">\n                  <div class=\"relative\">\n                                          <div class=\"h-[330px] rounded-3xl overflow-hidden [&#038;_img]:w-full [&#038;_img]:h-full [&#038;_img]:object-cover [&#038;_img]:object-center md:[&#038;_img]:object-bottom\">\n                        <img decoding=\"async\"\n                          src=\"https:\/\/procomer.com\/wp-content\/uploads\/2025\/01\/9cf012922d90bc35fd00fd3957add4fc-2-scaled.jpg\"\n                          alt=\"\" \/>\n                      <\/div>\n                                      <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n\n        <div class=\"flex flex-col items-center\">\n                            <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n  <!-- Our front-end template -->\n  <div id=\"faq-block_e5db334d4481241afad93b2fc3bb9d73\" class=\"relative py-10 md:py-12 section-faqs-layout-two bg-quaternary faq-block \">\n    <div class=\"container m-auto h-full relative z-10\">\n      <div class=\"px-[20px] xl:px-[50px]\">\n        <div class=\"flex gap-8 max-md:flex-col\">\n          <div class=\"w-full md:w-1\/3\">\n            <div class=\"content-spacing\">\n                              <h2><span data-sheets-root=\"1\">Frequently asked questions<br \/>\n<\/span><\/h2>\n<p><span data-sheets-root=\"1\">Find the most frequently asked questions about PROCOMER here<br \/>\n<\/span><\/p>\n              \n              <div class=\"md:w-[255px] mt-5\">\n                <div>\n                  <h2 class=\"text-sm mb-2\">Select a category<\/h2>\n                  <div class=\"select2-tailwind test\">\n                    <select class=\"js-select-faqs-layout-two\" name=\"pick_category_faq\" aria-label=\"Seleccionar categor\u00eda\">\n                      <option value=\"all\">\n                        All categories                      <\/option>\n                                                <option value=\"514\">\n                            Exporter                          <\/option>\n\n                                                <option value=\"513\">\n                            International Buyer                          <\/option>\n\n                                                <option value=\"515\">\n                            Investor                          <\/option>\n\n                                                <option value=\"516\">\n                            Country Brand                          <\/option>\n\n                                          <\/select>\n                    <input type=\"hidden\" id=\"categories_availables\" name=\"categories_availables\" value=\"514,513,515,516\">\n\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n\n          <div class=\"w-full md:w-2\/3\">\n            <div class=\"relative\">\n              <div class=\"js-loading-faqs absolute top-0 left-0 w-full h-full z-30 rounded-xl hidden [&#038;_.spinner]:block [&#038;_.spinner]:relative [&#038;_.spinner]:m-auto [&#038;_.spinner]:top-5 [&#038;_.spinner]:w-[35px]\">\n                <div role=\"status\" class=\"spinner\">\n  <svg aria-hidden=\"true\" class=\"w-8 h-8 text-gray-200 animate-spin dark:text-gray-200 fill-primary\" viewBox=\"0 0 100 101\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M100 50.5908C100 78.2051 77.6142 100.591 50 100.591C22.3858 100.591 0 78.2051 0 50.5908C0 22.9766 22.3858 0.59082 50 0.59082C77.6142 0.59082 100 22.9766 100 50.5908ZM9.08144 50.5908C9.08144 73.1895 27.4013 91.5094 50 91.5094C72.5987 91.5094 90.9186 73.1895 90.9186 50.5908C90.9186 27.9921 72.5987 9.67226 50 9.67226C27.4013 9.67226 9.08144 27.9921 9.08144 50.5908Z\" fill=\"currentColor\"\/>\n    <path d=\"M93.9676 39.0409C96.393 38.4038 97.8624 35.9116 97.0079 33.5539C95.2932 28.8227 92.871 24.3692 89.8167 20.348C85.8452 15.1192 80.8826 10.7238 75.2124 7.41289C69.5422 4.10194 63.2754 1.94025 56.7698 1.05124C51.7666 0.367541 46.6976 0.446843 41.7345 1.27873C39.2613 1.69328 37.813 4.19778 38.4501 6.62326C39.0873 9.04874 41.5694 10.4717 44.0505 10.1071C47.8511 9.54855 51.7191 9.52689 55.5402 10.0491C60.8642 10.7766 65.9928 12.5457 70.6331 15.2552C75.2735 17.9648 79.3347 21.5619 82.5849 25.841C84.9175 28.9121 86.7997 32.2913 88.1811 35.8758C89.083 38.2158 91.5421 39.6781 93.9676 39.0409Z\" fill=\"currentFill\"\/>\n  <\/svg>\n  <span class=\"sr-only\">Loading&#8230;<\/span>\n<\/div>                <span class=\"sr-only\">Loading results&#8230;<\/span>\n              <\/div>\n              <div class=\"posts-container-faqs mt-8\"><\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n  <!-- Front-end template -->\n  <div id=\"cta-banner-variants-block_2466e848e39cc0ba0ad2248665993747\" class=\"relative bg-primary text-white flex flex-col items-center py-[50px] gap-[30px]  cta-banner-variants-block \">\n\n    <!-- Debug data-->\n    <pre><\/pre>\n\n    <div class=\"container m-auto h-full relative z-10 px-[20px] xl:px-[50px]\">\n      <!-- Imagen del banner -->\n      \n      <div class=\"px-10\">\n        <!-- T\u00edtulo -->\n                  <div class=\"content text-center\">\n            <h2 style=\"text-align: center;\"><span class=\"font-weight-ultra font-36\">Contact us!<\/span><\/h2>\n<p style=\"text-align: center;\">Visit our offices, we are here to help you!<\/p>\n          <\/div>\n        \n        <!-- Enlaces y descargas -->\n                  <div class=\"flex flex-row flex-wrap justify-center gap-[20px] items-center mt-8\">\n                          \n                              <a id=\"test blank\" href=\"\/en\/national-and-international-offices\/\" target=\"\" class=\"btn-overlay max-w-[max-content] btn-icon-translate-right\">\n                  <span>National and International Offices<\/span>\n                  <svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"duration-200 _icon\">\n<path fill=\"currentColor\" d=\"M1.33325 6.00001H10.6666M10.6666 6.00001L5.99992 1.33334M10.6666 6.00001L5.99992 10.6667\" stroke=\"#007E48\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"icon-animate\"\/>\n<\/svg>\n\n                <\/a>\n                                    <\/div>\n        \n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n  <!-- Our front-end template -->\n  <div\n    id=\"image-banner-block_600db0062c07d6cebef8f3abf63ece55\"\n    class=\"relative h-[300px] [&#038;_img]:w-full [&#038;_img]:h-full [&#038;_img]:object-cover [&#038;_img]:object-center image-banner-block \">\n          <img decoding=\"async\"\n        src=\"https:\/\/procomer.com\/wp-content\/uploads\/2025\/01\/3e7108295aea6a40cee3a5b93159dfd02-scaled.jpg\"\n        alt=\"\" \/>\n      <\/div>\n\n\n\n\n\n<script>\n  function scrollToTop() {\n    window.scrollTo({\n        top: 0,\n        behavior: 'smooth'\n    });\n}\n<\/script>\n\n<style>\n  .cursor-pointer{\n    cursor: pointer;\n  }\n  <\/style>\n\n  <!-- Our front-end template -->\n  <div    id=\"contact-block_d29cdcab579d3b647ab6772ad9c56250\"    class=\"relative contact-block \">\n    <div class=\"container m-auto h-full relative z-10\">\n      <div class=\"py-[40px] max-[1280px] px-[20px] xl:px-[50px]\">\n        <ul class=\"bg-quaternary rounded-2xl p-8 flex gap-2 md:gap-8 max-md:flex-col max-md:[&#038;_li:last-child]:hidden\">\n          <li class=\"w-full md:w-[180px] shrink-0 [&#038;_img]:max-w-full md:border-r md:border-black\/25 md:py-8 contact-col\">\n                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/image-7.svg\" alt=\"\">\n            \n                          <h3 class=\"font-22 font-gotham_regular max-md:mt-5\">Contact us<\/h3>\n                      <\/li>\n\n                        <li class=\"w-full md:w-[50%] py-5 contact-col\">\n                <div class=\"content-spacing max-lg:[&#038;_br]:hidden\">\n                  <h3 class=\"font-weight-500\">CENTRAL OFFICE<\/h3>\n<p><span class=\"font-weight-500\">Schedule<\/span>: Monday to Friday from 8:00 a.m. to 5:00 p.m.<\/p>\n                <\/div>\n\n                                                      <div class=\"flex flex-wrap items-center gap-4 w-full mt-5\">\n                                                                        <a href=\"https:\/\/www.google.com\/maps\" target=\"_blank\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/icon-geo-position.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>Lobby B, Plaza Tempo, Escaz\u00fa<\/span>\n                          <\/a>\n                                                                                                <a href=\"mailto:info@procomer.com\" target=\"_self\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/Mail.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>info@procomer.com<\/span>\n                          <\/a>\n                                                                                                <a href=\"tel:800-7762-6637\" target=\"_self\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/Phone.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>Toll free line: 800-7762-6637<\/span>\n                          <\/a>\n                                                                                                <a href=\"tel:(506)-202505-4700\" target=\"_self\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/Phone.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>Contact Center: (506) 2505-4700<\/span>\n                          <\/a>\n                                                                                                <a href=\"http:\/\/agentevirtual.procomer.com\" target=\"_blank\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/Icono-ChatBoot-PROCOMER.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>Chat: agentevirtual.procomer.com<\/span>\n                          <\/a>\n                                                                                                <a href=\"https:\/\/wa.me\/50685539797\" target=\"_blank\"\n                            class=\"btn-outline-primary flex items-center justify-center gap-2 w-full md:w-auto py-2 px-4 text-center rounded-full\">\n                                                          <img decoding=\"async\" src=\"https:\/\/procomer.com\/wp-content\/uploads\/2024\/10\/Icono-Whatsapp-PROCOMER.svg\" alt=\"\" class=\"h-5 w-5\">\n                                                        <span>WhatsApp: (506) 8553-9797<\/span>\n                          <\/a>\n                                                                  <\/div>\n                                                <\/li>\n                        <li class=\"w-full md:w-[50%] py-5 contact-col\">\n                <div class=\"content-spacing max-lg:[&#038;_br]:hidden\">\n                  <p><span class=\"font-weight-500\">VUCE SABANA<\/span><\/p>\n<p><span class=\"font-weight-500\">General service hours:<\/span> Monday to Friday from 7:00 a.m. to 4:00 p.m.<\/p>\n<p><span class=\"font-weight-500\">Personal procedures (Ministry of Health):<\/span> Monday to Friday from 7:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.<\/p>\n<p><span class=\"font-weight-500\">Exact address:<\/span> 100 meters west, 150 meters north, and 75 meters west of ICE in Sabana Norte, San Jos\u00e9. Two-story building with signage.<\/p>\n                <\/div>\n\n                              <\/li>\n                  <\/ul>\n      <\/div>\n    <\/div>\n    <div id=\"scrollTopBtn\" onclick=\"scrollToTop()\" class=\"w-[44px] h-[40px] mx-2 rounded-xl border-solid border-[#61A60E80] border-2 float-right  align-items-center align-middle content-center text-center-webkit cursor-pointer mt-5\">\n\n      <svg width=\"10\" height=\"6\" viewBox=\"0 0 10 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9 5.12598L5 1.12598L1 5.12598\" stroke=\"#303030\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n    <\/div>\n  <\/div>\n\n\n\n\n\n\n<p>><\/p><\/main>","protected":false},"excerpt":{"rendered":"<p>><\/p>\n","protected":false},"author":17,"featured_media":10418,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11231","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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